Raasay Distillery Visitor Center awarded 5 stars

High ranking at VisitScotland's Quality Assurance Scheme

In September 2017 the whisky distillery on Raasay started production. In January 2018 the visitor center was opened and now it got the accreditation as a Five Star Visitor Attraction by the official Scottish tourism organization VisitScotland.

The visitor center is situated in the Victorian building of the distillery that before was known as Borodale House. Together with the local architect Olli Blair (ABIR Architects) and Allen Associates the co-founders Alasdair Day and Bill Dobbie changed the former villa into the center of the distillery where not only tours start and whisky tastings and lectures are held but also guest rooms can be found. Three luxurious rooms can be booked by visitors who belong to the distillery’s Na Tùsairean Whisky Club to stay overnight. The fantastic view on the Cuillin Hills on Skye is included. What other distillery can offer such a bundle?

This is how VisitScotland scores

Tourist attractions all over Scotland are graded by VisitScotland according to their attraction, their offers and facilities. The scoring follows special criteria that are published in the “Guidance Notes” on VisitScotland’s homepage. Those criteria are

  • Pre-Arrivel (website information, brochures…)
  • Staff – Hospitality and Friendlyness
  • Staff – Service and Efficiency
  • Cleanliness
  • Arrival
  • Core Experience
  • Catering
  • Retailing
  • Toilets

Those criteria are described more detailed on the internet site. Each of these topics is scored between 0 and 10 points. According to the sum the tourist attractions are awarded stars, from 5 stars between 85 and 100% (Exceptional Customer Experience) to 1 star between 55 and 63% (Acceptable Customer Experience). No stars for Unacceptable Customer Experience…

Open seven days a week

Raasay Distillery awaits 12.000 visitors per year. There will be eight tours a day, seven days a week. If you plan a visit you should check the ferry time table and the tour dates in advance – the 5 Stars scoring will probably increase the interest in Raasay Distillery. And even though there will be no self-produced whisky before 2020 a dram is available here: “While we wait” is offered, a single malt from another Highland distillery.